SureThink/Product/Pillar 01
Pillar 01 · Built for workflows
Every document workflow already has an inbox. The question is never how to invent a better one — it is how to stop a person being the thing that opens it.
They run side by side into the same flow, so a broker who emails and a system that posts JSON are handled identically from the second station onward.
Each pipeline gets its own inbound address. Forward your existing submissions box at it and nothing changes for the people sending you work — no portal, no login, no training email.
Replies and follow-ups thread onto the same case.
POST /v1/cases with the metadata you already hold and the files attached. The response carries the case id, so your system can follow it without polling a dashboard.
Webhooks fire back at every state change.
Point it at a shared drive and it picks up what lands there. For teams whose current process is “save it to the broker folder”, this is a zero-change migration.
Sub-folders can route to different pipelines.
Renewals, expiring obligations, watch-list re-screens. The trigger is a date rather than a document, and the pipeline assembles the file itself from what it already holds.
Also how overnight batch runs are set up.
Classification
Scans, spreadsheets, a photograph of a page someone signed and put on a windowsill. The classifier types each one before anything downstream touches it, so a mislabelled attachment doesn’t become a mis-read figure.
14 files · 62 pages
✓ 12 types recognised
✓ 2 filed as correspondence
✓ 0 returned to sender
The other end
However a file arrived, it leaves the same way: in one queue, filtered to the people who are allowed to settle it, with the reason it is waiting written on the row.
Meridian Builders · $1.28M performance bondarrived by email · held: contingent liability could only be inferredrefer7d
Delta Holdings · KYC screenarrived by API · four-eyes required above thresholdhold2d
Northcape · renewal reviewraised by schedule · obligation expires in 14 daysreview1d
FNOL · policy 88214arrived in the broker folder · cleared every gateclear4hFiltered to authority
A case above your limit is not greyed out in your queue — it is not in your queue. It is in the queue of the person whose authority covers it.
Nothing unowned
A file that is waiting is waiting on somebody specific, and the row says who and for how long. There is no “pending” state with nobody behind it.
Why, not just what
Refer, hold, review, clear — and the sentence that caused it. You know what the case needs before you open it.
Connectors
Intake is four triggers today. Connectors are how a pipeline reaches into the tools your team is already in — reading from them, and writing decisions back.
We mark these honestly. Three are shipped and documented. Three are designed and not yet built — and we would rather you knew that before a pilot than after one.
Start with one workflow
Thirty minutes. We look at one real inbox, folder or feed, and map what would have to be true for a pipeline to pick it up unchanged.